Frequently Asked Questions

How do I place an order?

Choose an available product and variant, add it to your cart, and complete the checkout details. Applicable delivery charges and the payable total are shown before you submit the order.

Where do delivery orders ship from?

Orders are dispatched from our Amrit Nagar, New Delhi facility and delivered through Delhivery or another suitable logistics partner. Delivery is available to serviceable PIN codes, and applicable charges are calculated before payment.

Dispatch / Ship-From Address
Nottacia - RR IMPEX
A-20, Amrit Nagar, Basement, South Extension-1,
New Delhi - 110003, India

Can I collect an order?

When Store Pickup is offered for an order at checkout, collection is from Jain Confectionery. Please collect only after the order is marked Ready for Pickup.

Customer Pickup Location
Jain Confectionery
Shop No. 266, Sri Aurobindo Marg, INA Market, Aviation Colony, INA Colony,
New Delhi, Delhi 110023, India

This is the customer pickup location; delivery orders are dispatched from Amrit Nagar.

Which payment methods are available?

Pay Online through PhonePe is shown at checkout. Cash on Delivery or Pay at Pickup appears only when available for the order; the options presented at checkout apply.

How long does delivery take?

Most orders are processed within 1-2 business days. After dispatch, delivery normally takes 5-7 business days. These are estimates, not guarantees; PIN-code serviceability and operational conditions can affect timing. See the Shipping Policy.

What if an item is damaged, leaking or incorrect?

Contact customer care with your order number and issue details. Keep the package and invoice information and, where possible, clear photos or video for review. Please report delivery issues within 48 hours wherever possible. Resolution is assessed under the Return & Refund Policy.

How do cancellation and refunds work?

You may request cancellation before dispatch by phone or WhatsApp. After dispatch, return and refund eligibility is assessed under the Return & Refund Policy. Approved refunds are processed through the original payment method where possible; provider and bank timelines vary.

Please contact support before arranging a return. The listed dispatch and pickup addresses are not advertised as return locations.

Who operates Nottacia and how can I get support?

Nottacia is an independent multi-brand retailer owned and operated by RR IMPEX. Third-party brand names identify products offered for resale and do not imply official affiliation.

Registered Office / GST Address
RR IMPEX
54, Arjun Nagar, Kotla Mubarakpur, Lodhi Road,
East Delhi, Delhi - 110003, India

Call +91 8595709291 or email rrimpex5943@gmail.com. Phone support hours are Monday to Saturday, 10am to 6pm. Contact details are on the Contact page.