Terms & Conditions – Nottacia (R R Impex)
Effective Date: 18-JAN-2025
Welcome to Nottacia, a brand of R R Impex. By accessing or using our website www.nottacia.com, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.
1. General Information : Business Name: R R Impex Registered Address: Kotlamubarakpur, 54, Arjun Nagar, Lodhi Road, East Delhi, New Delhi, DL, 110003, India Email: rrimpex5943@gmail.com Phone: +91 9811765943 Jurisdiction: India, Delhi
2. Products and Services : We specialize in imported grocery items, including snacks, spices, coffee, and more. Products are exclusively available to customers within India.
3. Pricing and Payment : Prices displayed on the website exclude applicable taxes and shipping charges. Payments are securely processed via PhonePe Payment Gateway to ensure safety and reliability. Additional shipping fees (if any) are calculated based on the delivery location and displayed during checkout.
4. Order Processing : Orders are processed and dispatched within 2 business days from order confirmation. Customers can modify or cancel their orders before shipping.
5. Shipping and Delivery: Shipping Coverage: India only. Delivery Timelines: 1 to 4 business days, depending on the destination. Shipping Partners: Xpressbees, Bluedart, Ecom Express, Amazon, and local in-store pickup.
Free Shipping: Available for local orders or orders exceeding a specified total amount. Note: While we strive for timely deliveries, unforeseen circumstances (e.g., weather conditions, logistical challenges, or stock issues) may cause delays. Customers will be notified promptly.
6. Returns and Refunds : Return Policy: For safety reasons, returns are not accepted once the product has been received, except in the following cases: Defective or incorrect items – Returns accepted within 3 days of delivery. The returned product must be unused, in original packaging, and in the same condition as received.
Refund Policy: Refunds will be processed within 3 business days of receiving and verifying the returned product. Return shipping costs must be borne by the customer, except for defective or incorrect items. Customers must provide an unboxing video or product images for return & refund verification.
7. User Accounts: Customers can place orders as a guest or by creating an account. Benefits of account creation: Track orders easily. Access order history for past purchases. Leave product reviews (only for verified account holders).
8. Bulk Orders: Bulk orders can be placed directly via our website. Bulk order terms, including pricing and delivery timelines, are subject to separate agreements.
9. Intellectual Property: Product images and content displayed on our website are sourced directly from brands and are not copyrighted by R R Impex. Customers are permitted to use the images for personal, non-commercial purposes only.
10. Shipping Delays: Unforeseen circumstances such as weather conditions, supply chain disruptions, or stock issues may result in shipping delays. Customers will be notified promptly of any delays and provided with updated delivery timelines.
11. Reviews and Testimonials : Only verified customers can leave reviews and ratings for products on our website. Reviews must adhere to our content guidelines and must not contain offensive language, defamatory statements, or false information.
12. Limitation of Liability : R R Impex is not liable for delays or issues caused by factors beyond our control, including but not limited to: Natural disasters, Weather disruptions, Third-party delivery failures. In cases of defective or incorrect items, our liability is limited to: Replacement of the product OR Refund for the cost of the item.
13. Governing Law and Dispute Resolution: These Terms & Conditions are governed by Indian law, with jurisdiction limited to Delhi courts. Disputes will first be addressed through mutual discussion. If unresolved, they may be referred to arbitration or the appropriate court in Delhi.
14. Changes to Terms & Conditions: R R Impex reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updates take effect immediately upon publication on the website.
15. Contact Information
Email: rrimpex5943@gmail.com Phone: +91 9811765943 Address: Kotlamubarakpur, 54, Arjun Nagar, Lodhi Road, East Delhi, New Delhi, DL, 110003, India