We’ve compiled answers to the most commonly asked questions below. If you need further assistance, please don’t hesitate to reach out—we’re here to help!
What products do you offer?
We specialize in a wide range of premium imported grocery products. These include:
- Coffee, sugar, and sachets – A variety of high-quality coffees and sugars, along with convenient sachets for easy preparation.
- Spices and seasonings – Authentic spices and seasonings to enhance the flavor of your dishes.
- Rice, noodles, and pasta – Sourced from trusted international suppliers, we offer a diverse selection of rice, noodles, and pasta for all your cooking needs.
- Chocolates, candies, and biscuits – Imported sweets and snacks for every taste and occasion.
- Sauces and snacks – A variety of sauces and snacks from well-known international brands.
All of our products are carefully sourced from trusted international suppliers and are exclusively available to customers within India.
How do I place an order on your website?
Placing an order is simple and easy:
- Browse through our product categories to find the items you wish to purchase.
- Add your selected products to your shopping cart.
- Proceed to checkout, where you will need to enter your shipping details.
- Choose your preferred payment method (currently, we accept PhonePe).
- Review your order and confirm it for processing.
Once your order is confirmed, it will be processed promptly and dispatched for delivery.
Can I cancel my order after placing it?
Yes, you can cancel your order at any time before it is shipped. If you need to cancel, simply contact us directly, and we’ll assist you with the cancellation process. However, once your order has been shipped, cancellations are no longer possible.
Do you offer free shipping?
Yes, we do offer free shipping under certain conditions:
- Free shipping on local orders.
- Free shipping for orders that exceed a specific total amount (please refer to our Shipping Policy for further details).
For orders outside of local areas, standard shipping charges will apply based on the delivery location.
How long will it take to receive my order?
Delivery times typically range from 1 to 4 days, depending on the delivery location. We work with reliable shipping partners such as Xpressbees, Bluedart, Ecom Express, and Amazon to ensure your orders reach you promptly. We also offer local in-store pickup options for added convenience.
What payment methods do you accept?
We securely process all payments via PhonePe, allowing you to complete transactions confidently through the PhonePe app or website. This ensures a safe and reliable payment experience.
Can I return a product if I’m not satisfied?
Due to safety reasons, we do not accept returns once the product is delivered. However, if the product is incorrect or defective:
- You can initiate a return request within 3 days of receiving the product.
- To verify, please share images and an unpacking video of the product.
- Once verified, we will process refunds or replacements, as per our Refund & Returns Policy.
How do I track my order?
Once your order is shipped, we will send you an email containing tracking details. You can also log into your account to monitor the status of your order at any time.
Do you offer bulk orders?
Yes, we accept bulk orders. If you need assistance or want more information about bulk pricing and shipping options, feel free to contact us directly, and we will be happy to assist you.
Is my payment information secure?
Yes, your payment information is absolutely secure. We use trusted payment gateways to ensure that all transactions are encrypted and protected. PhonePe is a reliable and secure payment platform that guarantees safe and smooth transactions.
Do I need to create an account to place an order?
No, creating an account is not mandatory. You can place orders as a guest. However, creating an account offers added benefits such as the ability to track orders, access your order history, and enjoy faster checkouts in the future.
Can I modify or update my order after placing it?
Once an order is placed, it cannot be modified. However, if you need to make changes, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.
Do you deliver outside India?
Currently, we only offer shipping within India and do not support international deliveries.
Can I leave a review for a product?
Yes! Verified customers who have purchased a product are encouraged to leave reviews and ratings. Your feedback is valuable to us and helps other customers make informed decisions.
What should I do if my order is delayed?
If there is a delay in your order, we will notify you promptly. While we aim for on-time delivery, delays may occur due to unforeseen circumstances such as weather or stock availability. You can check your order’s tracking details or contact customer service for any updates.
Can I use images from your website?
Yes, the product images on our website can be used for personal purposes. However, for commercial use, please contact us to obtain permission.
How can I contact customer support?
You can easily reach us by:
- Email: rrimpex5943@gmail.com
- Phone: +91 9811765943
- Address: Kotlamubarakpur, 54, Arjun Nagar, Lodhi Road, East Delhi, New Delhi, DL, 110003, India.
What happens if an item is out of stock?
We strive to maintain accurate inventory levels. In the rare case that an item is out of stock, we will notify you immediately and offer alternative options such as a replacement, backorder, or a refund.
Do you support eco-friendly packaging?
Yes, we are committed to sustainability and use eco-friendly packaging whenever possible. We care about reducing our environmental footprint and strive to make responsible packaging choices.
If you have additional questions, feel free to reach out. We’re always happy to assist you!